![](https://static.wixstatic.com/media/nsplsh_8161352fa7354c74a4b6ad01fd624681~mv2.jpg/v1/fill/w_288,h_192,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/nsplsh_8161352fa7354c74a4b6ad01fd624681~mv2.jpg)
FAQ
I Recently Moved
![Moving Boxes](https://static.wixstatic.com/media/21f9f0e9b767823b051d09a6dbbaf022.jpg/v1/fill/w_180,h_112,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/Moving%20Boxes.jpg)
Contact our Customer Service line after the title of the home has been transferred and the deed has been recorded. A new account will be made for the new address.
Lead In My Water
![Metal Pipe 2](https://static.wixstatic.com/media/f9dc57e190e3dcfc7df0d68ec3666f0a.jpg/v1/fill/w_168,h_111,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/Metal%20Pipe%202.jpg)
We keep our water's pH level above 7 to prevent lead in water. We regularly test our water to make sure it is up to our expectations.
How Do I Shut My Water Off
![Water Pipe](https://static.wixstatic.com/media/11062b_cfa4eb159d0d4751bb0d38d6df100950~mv2.jpg/v1/crop/x_0,y_1613,w_3265,h_3256/fill/w_113,h_112,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/Water%20Pipe.jpg)
To have your water shut off, call our maintenance and distribution team at (270) 298-7704
Boil Advisory
![Tin Kettle](https://static.wixstatic.com/media/44825159b6194b51b7bfc125227108b8.jpg/v1/fill/w_168,h_111,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/Tin%20Kettle.jpg)
A boil advisory is only for certain circumstances, when issued, customers are advised to boil tap water before consuming.
I Need Help After Hours
![Office furniture](https://static.wixstatic.com/media/ad7bae0054a7450684bb8d826c2af75d.jpg/v1/fill/w_168,h_112,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/Office%20furniture.jpg)
To get in touch with someone after hours, please call us at:
1-(800)-953-2880
1-270-274-3676
1-270-363-3363
Identifying an Employee
![Environmental Worker](https://static.wixstatic.com/media/e4749e410e9e49788eb991dda23d4e5c.jpg/v1/fill/w_168,h_111,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/Environmental%20Worker.jpg)
Ohio County Water employees will typically only come to your home if an appointment has been scheduled. For your safety, you may also ask to see their Ohio County Water identification.